Terms of Sale
Our Service Pledge
It is important to us that our items are accurately described and represented and that our customers are happy. We pride ourselves on our customer service and response time.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Insurance is optional. International buyers - we offer several options on shipping. We also contribute to shipping fees on high dollar items. Fees are either actual or reduced.
We ship in one or 2 days upon receipt of payment. If you need immediate shipment please do not hesitate to ask and we will be glad to accommodate you.
International buyers that opt to decline insurance must click the "decline insurance" button when purchasing or we will not be able to invoice correctly.
We charge a 5 % restocking fee on items returned for buyer's remorse.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 8 months
- Payment Frequency:
- None Specified
- Down Payment:
- 10% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payment is expected within 10 days of sale on non layaway items.
LAYAWAY AVAILABLE - We are very flexible and will meet your schedule.
International items must be declared at the full sale price and cannot be shipped as a gift.
Thanks! Bob, Sue and
Kramer the pooch and Henry the cat .
Payments we accept:
- Personal Check
- Money Order