Terms of Sale
Our Service Pledge
We will respond to all orders and or requests for additional information as soon as possible (usually within 24 hours). Purchased items usually ship within one day of payment.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
We package moderate sized works of art. Very large, fragile or extremely valuable items may be professionally packaged and shipped. All purchases are shipped insured. All packaging, shipping and insurance costs are charged to the customer. We can arrange delivery by any feasible method (e.g. Express Mail, Priority Mail, UPS or FedEx). Items are shipped within 2 business days after receipt of payment(or after check clears when paying by check) .
Our shop does not have a restocking fee. All shipping charges, including return shipping fees, are not refundable. Accordingly, all customs/duty, re-shipment & other fees are the responsibility of the buyer. Returned items must be unaltered and not re-offered for sale, in identical condition/completeness as purchased. Loss of any labels, parts, literature, etc. or any cleaning or polishing voids return privilege.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 2 months
- Payment Frequency:
- None Specified
- Down Payment:
- 33 1/3% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 20% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We ship only to registered addresses with ruby lane. Due to recent fraud trends, we do not ship to Africa, Indonesia, or any other country which is not serviced by PAYPAL. We gladly ship to EU countries, the UK, Australia and Canada provided buyer pays actual shipping charges, all duties, and any taxes/import fee (if required). All international customers should contact us to see if we ship to your country prior to making an offer or purchasing.
Email or telephone correspondence do not constitute a contract to sell until executed with a Ruby Lane purchase order. Please use the Ruby Lane purchase order system to make offers.
Cascade Collection reserves the right to cancel purchase orders not paid within seven days unless other arrangements have been made with the buyer.
Payments we accept:
- Personal Check
- Money Order