Terms of Sale (CalChique)

Our Service Pledge

We strive to offer the best in customer service and responsiveness. Our goal is to respond to your inquiry within 24 hours. We provide detailed photographs and descriptions to make your online shopping experience easy and enjoyable. Vintage jewelry and accessories have been previously used and loved, so they will not be perfect or in like-new condition. At CalChique we have a rating system for the condition of our products and incorporate this into our descriptions and pricing:

Mint: Like new with no wear. It is very rare to find vintage pieces in mint condition.
Excellent: no major visible damage or deficiencies.
Very good: minor wear or flaws that do not detract from the beauty of the piece
Good: some visible wear given the age and vintage of the piece

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for actual shipping, handling and insurance.

Restocking Fee

A 15% restocking fee is applied on all items returned.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
4 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
15% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Payments we accept: