Terms of Sale
Our Service Pledge
I want to meet and exceed your expectations regarding quality of merchandise and services provided to make your purchase from my shop a satisfying experience. In the event you cannot locate an item in my store that was listed in the past, please e-mail me as I may still have it or something similar. If you have questions about any of the items in my store, contact me.
With the ever changing world situation and challenges of shipping outside the United States, I reserve the right to refuse shipment to certain counties based upon conditions existing at the time the specific purchase order was received.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for the shipping, handling and insurance cost.
We charge a 10% restocking fee on all items returned, unless agreed that the item was not as described in our in store description.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- 10% **
- Cancellation Fee:
- 25% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
If you make payment using Pay Pal or Money Orders, your purchase will be processed within 72 hours of receipt of payment. If paying by personal check, your purchase will be processed after your check clears my bank, usually 7-10 days. Payment for merchandise must be received within 7 days of sale date.
Illinois residents without a resale tax number must pay 7 1/4% Sales Tax.
Please inquire if you have questions concerning our available lay-away plan.
Serious offers will be considered.
Payments we accept:
- Personal Check
- Money Order