Terms of Sale
Our Service Pledge
A * satisfied * customer is our #1 priority! We will make every effort to respond within 24 hours to all inquiries and purchase orders and do our utmost to describe our items as accurately as possible. Please note that unless otherwise stated, all items are vintage ( 25 plus years old ) or antique ( prior to WWII ) and have been used by at least one or more previous owners and therefore will show some signs of such use and are not new. Please examine the pictures carefully and ask any questions you may have before making your purchase, returns are happily arranged but can usually be avoided to our mutual benefits.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping, insurance and delivery confirmation.
Payment is expected within 5 days, unless prior arrangements have been made.
Insurance is required on glass, porcelain, pottery items or purchases over $100, unless prior arrangements have been made*. Insurance required on all items over $50.00 leaving the U.S.A.
*Insurance is highly recommended on all items.
Delivery confirmation is required on all items.
We cannot ship items to Nigeria & reserve the right to add countries without notice. We do not accept third party financially arrangements and all sales outside the U.S.A. must be paid for via Pay Pal, Master Card or Visa.
There is NO restocking fee for returned items.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 25% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
8.25 % applicable for Texas residents.
Pay Pal payment is required for all purchases outside the U.S.A..
Please note our homes and businesses are smoke free, but we do share our homes with a few lovable dogs and cats.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order
- Bank Wire