Terms of Sale
Our Service Pledge
Prompt, Courteous, and Honest Customer Service is our highest priority. Customers are our number one priority and your repeat business is our goal. We sometimes use recycled boxes and packing as such we are trying to do our part in reducing the amount of waste on the planet. Be assured that we only use clean boxes and packing materials. If you have any questions about a piece you are interested in, please feel free to email or call me. Our telephone number is on this page.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
I use the USPS to ship. I will ship with the UPS ONLY if the item is very large and requires a large box. UPS is a 20+ mile drive for me. (Fed –Ex is 56+) I live in a remote area. As such I am not able to ship overnight with any service. Second –Day USPS priority is as good as it gets from here. I would be delighted to combine shipping on 2 or more items! I try very hard not to over charge for shipping. If it comes out that I have I will and have refunded overages to my client. If the package is very large I do add a small charge for packing materials. I am an excellent packer and use generous amounts of bubble wrap and popcorn. . . Insurance is necessary for all purchases over $50.00 If you choose not to insure items that are less that $50 you do so at your own risk. I cannot be held responsible for items once they have left my care. Any item over $200 will require a signature confirmation.
The ONLY insurance available for international shipping is with USPS priority expedited service. It is VERY expensive but if you wish to have insurance I will be happy to do that for you. Less expensive but allowing some assurance is registered mail which requires a signature and is much less expensive.
INTERNATIONAL BUYERS I WILL HAPPILY QUOTE SHIPPING CHARGES FOR YOU.PLEASE WRITE TO ME IF YOU WANT A QUOTE BEFORE YOU MAKE A PURCHASE ****IMPORTANT**** INTERNATIONAL BUYERS ***MUST*** PAY WITH PAYPAL. AT THIS TIME I AM UNABLE TO SHIP TO THE FOLLOWING COUNTRIES: MEXICO, ITALY IRAN, ANY NATION ON THE US GOVERNMENT EMBARGO LIST. IF I CANNOT SHIP WITH INSURANCE TO YOUR NATION, I CANNOT SHIP THE ITEM.
I do not refund shipping costs and non-recoverable fees paid through Paypal, for instance.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
LAYAWAY: I offer layaway for any purchase of $100 or more. Please send me an email with your thoughts regarding time and payments, and I will do my best to accommodate your request. Together we can set something up that works for both of us.
I require on-time monthly payments. Shipping charges will be added to your final payment balance. ALL LAYAWAY PAYMENTS ARE NON-REFUNDABLE and layaway items may not be returned. I will make every possible effort to contact layaway customers by all means possible, including email and phone in the event of a late payment to offer a one-time 10 day grace period to make payment. It is ultimately the customer's responsibility to make payments on time as stated above.
Payments we accept:
- Personal Check
- Money Order
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale