Terms of Sale (Best Kept Secrets)

Our Service Pledge

We will try to respond to all orders within two days, unless we are out of town. We usually check emails from 10:00AM to 4:00PM CST Monday thru Friday. We USUALLY do not check emails on WEEKENDS. We guarantee the authenticity of all of our items. If you purchase an item and are not pleased with it we will gladly refund your money. Any item or items that are put on layaway and are not paid for with in terms will not be eligible for a refund. A store credit minus a 20% charge for not payment of terms will be issued for a period of 12 months from the time of the start of the layaway. NO RETURNS and NO REFUNDS on items that have been put on layaway and paid off.

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Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Insurance to be paid by the buyer and is required. We usually ship items TWICE A WEEK, so PLEASE let us know if you have any urgent shipping time requirement**** DO NOT CHANGE****** shipping OPTIONS until you have CHECKED with us. We will make every effort to ship your item to arrive in the time you specify.

The cost of Shipping, if applicable, plus insurance will be added to purchase total. Insurance is mandatory and items will not be shipped without it.

Please note that there is a 9% sales tax added for Louisiana buyers.

Restocking Fee

Our shop does not have a restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
2 months
Payment Frequency:
Monthly
Down Payment:
33 1/3% *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Louisiana Sales Tax will be applied to all purchases shipped to a Louisiana address.

Payments we accept: