Terms of Sale
Our Service Pledge
We strive to provide our customers with the best possible service in a pleasant atmosphere.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
All items are carefully packed and insured, with no handling or packing fees, ever. Please do not attempt to return an item due to shipping damage. Should it occur in spite of our careful packaging, this must be handled through the shipping agent with an insurance claim. We will be happy to assist in this. Always be sure to retain all original packaging if a claim is to be made as the shipping agent may request to examine it. That being said, in over 10 years of internet shipping, we have had only one damage claim. Shipping is usually done within 24 hours of the receipt of a cleared payment. Bank checks may take a few days to clear, but usually clear within 2 business days. Shipping may delayed for a few days if we are away from home at an Antique Show. Please feel free to contact us with any inquiries about our items or shipping. We will respond within 24 hours. Any shipping over payments will be quickly refunded.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 20% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Sales tax applies for California. A valid resale certificate is required for tax exempt sales shipped to California.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Personal Check
- Money Order
- Bank Wire