Terms of Sale
Our Service Pledge
We pledge to take care of our clients better than anyone else - our customer service is our top priority!
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping, handling and insurance. All items are expertly packed and insured. Our shipments are packed to give the buyer absolutely NO WORRIES about carrier theft or pilferage. Our return address gives the shop-owners name rather than the business name, and no insurance stamps or stickers give any clues as to the valuable contents. We ship items daily (Monday-Friday) via USPS. We will utilize UPS Ground if selected by buyer) and ship once weekly. Depending on the size, value, and fragility of your item, there may be a delay to allow adequate time for safely packing your items. We will always disclose delays if any. Some items – if fragile or large enough - may require special packaging such as double boxing or oversize boxing for safe shipping. We are always happy to email an estimate of time and cost, if you will provide your zip code to us. In the unlikely event you're your item is damaged during shipping *Please do not attempt to return an item due to shipping damage. Should this occur in spite of our careful packaging, this must be handled through the shipping agent with an insurance claim. We will be happy to assist you with this process in any way possible. Always be sure to retain all original packaging if a claim is to be made as the shipping agent will request to examine it for proof of damage.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We package all of our items professionally using shipping materials and packing that prepare all of our art pieces for safe and secure shipping to your door.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order
- Bank Wire