Terms of Sale
Our Service Pledge
We offer service to our clients above and beyond what is "usual." If we don't have appropriate items in the right price category, we will try to find suitable items for from other Ruby Lane shops at no charge! We offer layaway to our clients on ANY item, with convenient payment plans.
Through the years, we have collected many varied items from around the world. A plethora of museum quality antique pieces, including classic period paperweights, carvings from wood and precious and semi-precious stones; bronzes; silver items (including my large collection of match safes); porcelain, pottery and more. Wide selection of fine art; from Old Masters to Contemporary; paintings, photographic art, prints and sculpture. Figurines of porcelain as well as art glass and crystal. An eclectic selection of antiques from around the world as well. Asian items are favorites. Hollywood and Rock & Roll Memorabilia; German Shepherd and other dog breed collectibles of all types; wildlife figurines; sculpture of various media; art treasures; carved cameos; snuff bottles; vintage jewelry; and ....... well, you'll just have to browse and see for yourself! All lovingly collected and cared for over more than 50 years. We still look out for the rare and unique.
EXCITING NEWS: I am listing a number of the finest museum quality examples of Bergmann Vienna Bronze from my own private collection. Also listing many of my private collection of antique and top contemporary glass art paperweights. I have always bought only the best. Are you a quality seeker? If so, you are in the right place.
We try to respond to all inquiries within 24 hours, unless we specify dates that we will be unavailable. Since we take our items to a professional packer, orders may take a bit longer, but are usually shipped within 3 days.
We provide our Certificate of Authenticity for all items upon request.
FREE GIFT WRAP FOR SMALL ITEMS. Please be sure to let me know that the item is a gift and the occasion.
We offer layaway to our clients, with convenient payment plans. A deposit will hold your item for up to four months with no interest charges. If you need longer, we will extend the time with no interest if payments are made promptly and steadily.
Terry B. (a return customer) wrote: "The bronze arrived safely late this afternoon. It is a superb piece and I am proud to add it to my collection. Thank you for
making it available and thanks so much for such great customer service!"
Betsy H. wrote: "Just a note to let you know that the package arrived safely today - thanks to your terrific packaging!"
Ms. M. S. writes: "Thank you so much for putting the fire engine out there and for the terrific job you did packing and shipping it. I couldn't be happier." (It was one of the items from Larry Hagman's estate).
Ms. S writes: "Oh Miriam! I am so SO thrilled with my pietra dura pieces! I cannot even tell you. They are exceptional. And they go beautifully together. I think I just may hang them together. So anyway, I just wanted to tell you they arrived safe and sound and I love love LOVE them. Thanks again! Merry Christmas!"
Ms. L writes "The bear fetish arrived this morning. It was very well-packed. Thanks so much for also including the additional information. I love the carving." (part of Larry Hagman's estate.)
Mr. G has written "Unpacked it today. It is beautiful!
Ms. M. D. writes: "We received the beautiful picture yesterday. She's gorgeous and arrived in great shape. We'll get a beautiful frame on her and hang her proudly in our new home! Hope to purchase from you again soon!"
Matt B. writes: "Thank you so much, Miriam. The paintings were on my front porch today. The packaging was quite thorough- it took me a good five minutes to get my prize out. But I'd be a fool to complain- the paintings are in excellent condition, and exactly what I expected. I'm very happy with my purchase. Thanks again. "
From Switzerland, D. T. writes: "Hi Miriam
I received the pitcher 'Monkey riding a Deer' today in great shape. the packing was done perfectly and I really love this very beautiful pitcher.
I will visit your store again and I wish you lots of
success with your business."
B. P. writes: "Great piece of pottery, prompt delivery. Everything in order."
R. L. wrote: "I received the bowl today and I love it. Pictures don't do it justice! The packaging was excellent, easy to open and the bowl was very secure. I'm very pleased. You can look forward towards further business from me and I will recommend you to my family and friends. Thanks again. "
From CHINA: "My dear friends! I received goods! I like it!! Thank you! Looking forward to the cooperation with you again! Best wishes!"
Thanks to Chad who wrote "She loved it (Bragg Sculpture). Thank you very much. It's on her bookshelf "
D. H. wrote (about an item from Larry Hagman's estate): "let you know that I've received this, as well as the paperwork, in great condition."
Thanks to Mr. W who wrote "Thank you for the prompt delivery of the antique Kutani plate. I
picked it up in Boston and carried it home to Switzerland. It arrived in perfect condition.
Thanks to the fine gentleman, Mr. S., in Austria who wrote "We received the delivery yesterday and my wife opened it today. The packing was perfect.
It is beautiful and my wife loves it."
Thanks to our client Lisa W who wrote "happy with the glass jar. It's really beautiful as you described. Maybe more beautiful. Hahaa! Happy with your professional service !"
Thanks to our client Barbara C. who wrote: "I am thrilled with your response to my order! The prompt and careful shipping was like none I have experienced."
Thanks to our client Dorothy F. who wrote: "I Just wanted to let you know, "The Wooden Shoemaker" arrived nice and safe, the packing was incredible. Am very pleased with the piece."
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping, insurance and a reasonable handling/packing fee. We use Fedex for almost all shipping in the U. S. INSURANCE IS ALWAYS INCLUDED FOR ITEMS WITHIN THE CONTINENTAL UNITED STATES. We pay separate for insurance since Fedex does not cover porcelains or breakable items. If a shipping charge is not listed for the item, or for International customers, please email your address in advance for quote. Insurance strongly recommended for International Buyers as well, but not required. Shipping, packing and insurance cannot be refunded.
***Please note. We take some of our items to a wonderful lady for packaging. (In 9 years, we have had only 3 shipments reported damaged in shipping!) She is an environmentalist, and asks us to save boxes we have received, in order to save trees. I bring all excellent packing material, but do save good boxes for re-use.
We also use a local UPS for packing and shipping for many pieces when she is unavailable.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 4 months
- Payment Frequency:
- None Specified
- Down Payment:
- 10% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Only verified Pay Pal accounts accepted. Florida purchasers must pay 6 percent sales tax, unless they send us a copy of their tax-exempt or sales certificate.
We do not accept orders from Nigeria.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order
- Bank Wire