Terms of Sale (Art Nouveau Collection)

Our Service Pledge

We respond to all orders within 24 hours, we try to ship the same day of the order. All orders are packed well. We have never had an item damaged in shipment.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Shipping for most items (except heavier (over 3 ounces)items) in the USA is at a flat rate of $2.99. We carefully pack all items to assure you that there will be no damage in shipping.

International shipping is at cost. We offer first class mail international with fairly quick (10 days - 2 weeks) delivery at very reasonable cost.

We ship via USPS first class or priority mail 6 days per week.

I attempt to get your item in the mail either the same day we receive payment or the next business day.

Restocking Fee

I want you to be happy with your purchase so you will become a long term satisfied customer. If you re not happy neither am I. Free returns within 3 days.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
30 days
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

I offer lay-a-way on any items - with 20% down and the balance due within 30 days. (unless other terms are agreed to in advance). If the item is not paid in full within 30 days your deposit will be forfeited.

Please make sure that you inform me in advance to get my approval if you plan to use layaway.

Payments we accept: