Terms of Sale (Arnold Jewelers)
Our Service Pledge
We guarantee the authenticity of all our items. We have been serving the Tampa Bay Area since 1985, and going strong. Our jewelry store has a combined knowledge of over 100 years buying and selling experience. Our name means everything to us. We offer honesty and value. We treasure your business and promise to run our establishment in an upstanding and moral fashion. You can trust us to be as honest with you as you are with us. We do our very best to describe every item with truth and accuracy. We do not photo shop our photos and try to have as much information as possible to make your purchase a fun treasured find.
Our experienced staff includes multiple gold, silver and platinum smiths. All work is done on premise. We employ a watch maker who has 40 years of experience. Two jewelry designers, 1 GIA certified diamond appraiser, 3 jewelers and 4 buyers complete out staff.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
See shipping charges posted individually on each item listed. We do combine shipping where available. Insurance is required on all shipments and is based on the value of the item purchased. We charge only the exact cost of insurance and postage with NO additional packaging or handling fee.
Domestic shipping USPS priority and express service with tracking and insurance.
International shipping USPS priority and express by weight only with tracking and insurance. Fed-ex insured through Parcel-Pro if the order totals over $300.
We reserve the right to charge up to 20% re-stocking fee for items returned due to buyers remorse. No re-stocking fee will apply if the item was misrepresented or inadequately described. Items must be returned in an expedient manner and insured. For a full refund of your purchase price you must notify us immediately that you intent to return and the package must be post marked within three days of receipt. Shipping charges are not refunded unless the item was grossly misrepresented. We strive to accurately describe our inventory.
We ship all items fully insured. If they are damaged in shipping you must file a claim with the shipper. Do NOT return items that have been damaged in shipping.
Items may not be returned if they have been modified in any way including removing the aged patina.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- None Specified
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 20% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
All jewelry listed on Ruby Lane is pictured as we received it. Usually it is in need of some cleaning and polishing. We will polish to like new condition as requested at no additional cost to you. Older antique or vintage pieces will be cleaned without polishing to maintain the patina. If there are any flaws visible in the photos (which are greatly enlarged) we will repair as needed or replace any missing gem stones or prongs prior to shipping. All items shown are pre-owned estate pieces unless specified as custom pieces made in our store. All gem stone weights are estimated based on measurement. No gem stones are removed from their mountings in order to maintain the integrity of the items.
Nothing finishes your look as much as eye-catching and beautiful jewelry. While fashions in clothing change each season according to the whims of designers and clothing manufacturers and the fad du jour, beautiful jewelry is here to stay forever. That's why when you buy jewelry, you literally invest in your future and begin to create family heirlooms. And we certainly appreciate your taking a look at our site and our treasures!
We offer a 6 month layaway with 20% down. Layaways are non-transferable and final sales. Deposits are non-refundable.
We are happy to combine shipping on multiple purchases. You may shop for up to 2 weeks before requesting a total with combined shipping. Simply commit to buy individual items and when you are ready to pay ask us to combine your orders.
Payments accepted: Domestic personal check (delays shipping 10 days). International check (delays shipping 30 days). Money order or certified check (immediate shipping). Credit or Debit cards are processed through Paypal only. We do not accept any cards over the telephone due to fraudulent activity. If you need immediate shipping we highly suggest using Paypal. All payments are posted to your purchase order as soon as received and shipping / tracking info is posted as soon as available.
We collect 7% sales tax in Florida only. No tax for dealers with proper proof of tax identification number.
Payments we accept:
- Money Order
- Bank Wire