Terms of Sale
Our Service Pledge
We guarantee our items to be as represented, promptly respond to all orders, and take great care in preparing your item for shipping, to ensure that your purchase reaches you safe and sound. We look forward to providing you the best of service.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays shipping/handling/insurance.
Most Shipping Via USPS Priority Mail
Payment expected within 7 days.
Post Office money orders are the only form of money order we accept..
Personal checks ~ held 10 business days before shipping, OR 14 business days if $200 or over.
Item shipped within 3 business days of payment receipt for Visa, MC, Discover or paypal payments.
Delivery signature required for transactions over $200.
If you are not pleased with the item, contact me by email or telephone within 3 days of delivery of item to arrange for return (except items damaged during shipping – see below). Your return request will be acknowledged within 3 days. Item must then be returned to me within 3 days of the acknowledgment. There are no returns on layaway items.
Item must be returned via original carrier (unless otherwise agreed in writing), in original packaging, insured for its purchase price, and must be received in same condition as when it was shipped to you, with any of my tags & identifying (sometimes invisible) marks intact. Delivery tracking & delivery receipt recommended. Original shipping charges are not refundable. You are responsible for return shipping/insurance charges.
Upon receipt of returned item and verification that it is as originally sent, I will issue a full refund of the purchase price, less a 10% restocking fee, within 3 days via the original payment method.
ITEMS DAMAGED OR LOST:
Damage or loss claims can only be made through original carrier on items shipped "with" insurance. If you have declined insurance coverage, you will bear total responsibility for the loss.
For item received damaged, please contact me within 3 days from receipt of item and we will work together to provide the necessary documentation to process the claim. Retain original packaging & damaged pieces, as carrier will need to either examine them or have you provide images of packing and damaged item.
INTERNATIONAL Customers: Please email for payment options. International orders are generally shipped using USPS priority. Buyers should be aware that any duties, taxes, customs fees are the full responsibility of the buyer. I am unable to mark "gift" or understate value on the customs form. Shipping times can vary and sometimes take longer than expected to arrive; so if your item needs to arrive quickly, express shipping is recommended.
Please note: This information is made a part of your purchase order and by placing an order, you acknowledge that you are in agreement with the following terms.
All furniture sales that are shipped through independent shipping companies, must be paid only with a bank check (not a personal or business check) for the full purchase amount, excluding shipping which will be paid directly to the shipping company.
We do not personally ship furniture items. To obtain a shipping quote from a qualified delivery company, please visit our Favorite Links for a few suggestions, or you may contact the shipper of your choice. You will be dealing with the moving company directly. We are not responsible for the item, once it is picked up by the shipper at our location. Any issues beyond that are the responsibility of the purchaser and the carrier you select to transport the item, so you will want to be certain they are including full insurance coverage.
Furniture orders cannot be cancelled once the item has been turned over to the shipper.
Should shipper be unable to deliver the item because buyer provided the wrong delivery address, refused delivery, refused to make payment to the delivery service, or for any other reason, any charges associated with transportation of the item to buyer, any storage charges assessed by the delivery company after delivery is attempted, and any return to the seller shipping and insurance costs, are the responsibility of the buyer. Should the item be returned to us, any costs associated with original delivery and return delivery will be assessed to the buyer and will be deducted from any original cost credit that may be issued to the buyer. Should the item not be returned to us, there will be no refunds of any amounts paid to us by the buyer.
Again, furniture orders cannot be cancelled once the item has been turned over to the shipper. Due to the length of time that may be involved between the date order is placed and date of delivery, furniture sales will be treated as a layaway purchase and Ruby Lane return policies will not apply.
We charge a 10% restocking fee on all items returned, unless item is significantly not as described. Images in original listing will be used in making this determination. The 10% fee is based on purchase price and will be deducted from any credit to buyer. Layaway payments have separate restocking terms.
Layaway PolicyThis shop does not offer a layaway plan for purchases
The Ruby Lane Return Policy does not apply to layaway purchases.
We offer Layaway for most items and will work with the buyer to determine a payment arrangement suitable to both the buyer and myself. All terms for the layaway will be set out in an agreement at the time of purchase. If payments are not made as agreed, the layaway will be cancelled and the item will be placed back into our Store. A 25% cancellation fee, of the item price, will be applied and we will issue a shop credit for the balance of payments already made. Any shop credit issued must be used within 30 days or will be forfeited. We will do our best to work with you to complete your layaway purchase.
When the buyer has agreed to the layaway agreement and purchase order has been placed, the item will be put into our backroom, where only the purchaser will be able to view it. Please bookmark the page after purchase so that you will have access to the order in our back room.
First payment is due at the time the order is placed, and mailed timely so that it reaches us within 7 days. All layaway payments must be made with a Postal Money Order only, purchased through a USPS post office, and should be mailed seven days before each payment is due. Each payment will be acknowledged, upon my receipt, with date of payment, amount paid, and remaining balance due stated. If I have made an exception for one payment regarding form of payment, that exception will not apply to the remaining payments.
Items picked up in Connecticut will be assessed the CT sales tax rate currently in effect.
There are no refund credits or returns on layaway purchases once the item has been shipped or picked up.
Fully paid layaway items scheduled for pickup by the buyer, must be picked up within 45 days of the completion of payments. After 45 days, storage charges at the rate of $2.00 per day will be incurred. Item will only be held in storage for an additional period of 30 days. If not picked up within the 75 days, and any accrued storage charges paid, the item becomes the property of Charlotte Valis, Antiques by Charla. Layaway will be cancelled and a 25% cancellation fee, of the item price, will be applied. We will issue a shop credit for the balance of payments already made. Any shop credit issued must be used within 30 days or will be forfeited. If you are unable to pick up the item, as agreed, you must make arrangements with a shipper for delivery to your location and make payment to the shipper directly.
Should you need to make arrangements with a shipping company to transport your item, the following terms apply. Item will be picked up at our location by shipping company that you contract with and pay directly. They will note on their receipt slip any existing flaws to the item. Any other damage or loss to the item, once they have taken possession, is between you, as the purchaser of the item, and the shipping company. I have no responsibility for damage caused during delivery. You should make certain that Delivery Company is providing insurance coverage for your item.
We accept Discover, MasterCard & Visa credit cards and debit cards (within United States) via telephone or fax. Please email for details.
International Orders: I will email you a paypal invoice, or you may call me with your credit card information. We also accept Western Union money transfers.
Connecticut residents must pay 6.35% sales tax, or provide appropriate sales tax exemption certificate.
We are happy to do "Private Sales" for those who are uncomfortable registering on websites or placing sensitive information online. Just send us an email or call our phone number listed on our home page. We will do our best to make purchasing from us as easy and comfortable as possible.
Payments we accept:
- Other Online Payment Method
See 'Other Information' under Terms of Sale