Terms of Sale
Our Service Pledge
We answer all emails promptly, and ship your lovely items out as quickly as we can, we ship several times a week or more if necessary. We take tremendous care in packing your items for safe delivery. Please note we are also in a local antique mall, so there is a rare occasion when an item you are ordering could have sold that day in the shop, we try to update our inventory each evening; on the rare instance when this occurs you would be notified within 24 hours. All items are available at the time of listing, but are subject to prior sale. Some items may be placed on hold as well for local customers, and may be offered for sale later.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays very reasonable shipping ,handling and insurance cost. International purchases of value must ship priority with insurance.
We do charge a 15% restocking fee, please shop carefully, We put really detailed descriptions on our items, and we are always available to answer any questions before you make your purchase. Postage and Paypal costs are not refundable. As per RubyLane rules, merchandise purchased on layaway is not returnable as the usual return policy does not apply, and any layaway payments made on unfinished layaways are not refundable.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 33 1/3% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Paypal payments are due within three days, 3 DAYS please ! Direct payment should be mailed the next day to reach us within 5 days. (8 days for Canada). We ship internationally, overseas customers must use paypal or wire the payment through Western Union. NO EXCEPTIONS ! Your country may charge you duty, VAT or other taxes on your purchase; these are not included in our transaction and are your responsibility to pay in your country. Some of our items may not be available for international shipping due to the regulations in other countries. We reserve the right to not ship to some countries. For Canadian customers we gladly accept Canadian postal money orders. We offer layaway on most items. Layaways not paid out within our terms are automatically cancelled 30 days after the delinquent payment and any prior payments are not refundable. We do not accept paypal payments on layaways, and layaway is not available for international sales. No layaways on sale or reduced items or items purchased during any rubylane sales. We ship items with full insurance and delivery confirmation if possible. Items shipped within Tennessee will incur a tax rate of 9.25% unless we are provided with a copy of your resale certificate. Large items may be picked up in Nashville by purchaser with appropriate notice.
Payments we accept:
- Personal Check
- Money Order