Terms of Sale
Our Service Pledge
I GUARANTEE my items to be exactly as described. I will generally respond to all orders within 24 hours. Email me should you have any questions or concerns.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping costs and insurance. I ship the most reasonable way possible to keep costs at a minimum while still keeping items safe.
International buyers: You are responsible for any duties, taxes or tariffs imposed on the purchase from your government.
Expensive antiques are sent by way of Global Express International where tracking and a signature confirmation is available to me on line. Less expensive items may be able to be shipped by other means of shipping. Contact me if you would like an approximate shipping quote before purchasing. Thank you!
I do not charge a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
I will do my best to assist you in your purchase however I can. If a layaway or another form of payment is preferable to you, I will be happy to work with you to help you obtain the item you wish to purchase.
Layaway terms are negotiable depending on the doll your inquiring about. In general, many times, layaways can be available for expensive items for up to a 12-month period. If a layaway is desired by you for less expensive items, I am willing to work with you, as my goal is to help you obtain "the doll of your dreams"!
Layaways, are however, non-refundable other than for future Antique Doll Treasures Shop credit. Paypal payment fees or any other fees incurred by my Shop shall be forfeited by the buyer should a layaway cancellation occur.
International Buyers: Please realize that European money orders are very difficult to cash in the United States. Paypal is the form of payment for International sales.
Thank you everyone and as always. . ."Happy Dolling!"
Payments we accept:
- Personal Check
- Money Order
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale