Ruby Lane Advantage ™
Relax ... at Ruby Lane, you can shop with complete confidence.
The exclusive Ruby Lane AdvantageTM helps ensure that your online shopping experience is not only pleasant, but rewarding. Here's why:
A Proven Track Record
In business since 1998, Ruby Lane has a track record of e-commerce success. By now thousands of buyers from around the world have shopped with us for antiques & art, vintage collectibles and jewelry. So we know what works and what doesn't when it comes to shopping and selling online. Whether you're looking for shabby chic items, carnival glass, vintage jewelry, Japanese china or antique dolls, we make the process simple. For those buyers who are new to the process, our simple search, shopping and purchase features make it easy and convenient to buy.
Quality Items - Unequaled Professionalism
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art, antiques and jewelry professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.
Secret Shopper Program
Ruby Lane employs an ongoing "Secret Shopper" program where Secret Shoppers randomly shop the site and make purchases. They then evaluate the experience based on such criteria as response times and packing quality. If the experience does not meet the standard level that is expected, Ruby Lane privately lets the shop know of their recommendations.
Customer-Friendly Return Policy
Our site-wide Return Policy allows for return of an item within 3 days of its receipt, for any reason. Our step-by-step return instructions remove the guesswork, making the process fast and easy.
Excellent Customer Service
We offer the best customer service online. Should you need assistance, our trained staff will be happy to help you via email or live chat.
#1 in Customer Service and Communication in 2012 ECommerce Bytes Sellers Choice Awards survey, (voted on by over 7,500 online sellers).
We're glad you've chosen to visit us in your hunt for antiques,
collectibles, fine art and jewelry items online. Whether you're here
to Shop or to Sell, either way you can Relax - knowing that the Ruby
Lane AdvantageTM ensures a safe and convenient online