Ruby Lane Advantage ™
Relax ... at Ruby Lane, you can shop with complete confidence.The exclusive Ruby Lane Advantage™ helps ensure that your online shopping experience is not only pleasant, but rewarding. Here's why:
A Proven Track RecordIn business since 1998, Ruby Lane has a track record of e-commerce success, so we know what works and what doesn't when it comes to shopping and selling online. Millions of buyers from around the world have shopped with us for antiques & art, vintage collectibles and jewelry. Whether you're looking for shabby chic items, carnival glass, vintage jewelry, Japanese china or antique dolls, we make the process simple. For those buyers who are new to the process, our simple search, shopping and purchase features make it easy and convenient to buy.
Quality ItemsEvery Ruby Lane shop is pre-screened by our in-house team of seasoned art, antiques and jewelry professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.
Secret Shopper ProgramRuby Lane's Secret Shopper team makes random purchases from our shops. They evaluate each experience based on criteria such as response times, item and packing quality. If their experience does not meet the expected standard, Ruby Lane privately reaches out to the shop with the Secret Shopper's feedback and recommendations.
Site-Wide Return PolicyOur site-wide Return Policy allows a shopper to return an item for any reason by notifying the shop within 3 days of delivery. Our step-by-step return procedure removes the guesswork, making the process fast and easy.
Excellent Customer ServiceWe offer the best customer service online. Should you need assistance, our trained staff will be happy to help you via email or live chat. Rated #1 in Customer Service and Communication in 2012 and 2013 ECommerce Bytes Sellers Choice Awards survey, voted on by over 7,500 online sellers.
We're glad you've chosen to visit us in your hunt for Antique & Art, Vintage, and Jewelry items online. Whether you're here to Shop or to Sell, either way you can Relax - knowing that the Ruby Lane Advantage™ ensures a safe and convenient online shopping experience!